How late can I change a booking?

Your school sets how far ahead changes are allowed, usually the next week or two. Once a bus has started its run, that day's booking is locked and cannot be changed. For an urgent change on the day, ring your school office.

What's the difference between a short-term change and an absence?

A short-term change swaps the stop, adds a day, or removes a day. An absence tells the school your child will not be on the bus at all that day and keeps a clear record of why. If your child is not travelling, choosing Mark as Absent or Create Bus Absence is the tidier option.

Can I change several days at once?

Changes are made one day at a time on the timeline. If the same change applies for the rest of the term, use Long-term Bus Booking, which sets the pattern in one go rather than day by day.

What happens to the cost if I remove a day?

That depends on your school's policy. Some schools return the trip cost to your account and others keep it. If you are not sure how your school handles it, ask your school office.

I made a change by mistake. How do I undo it?

There is no undo button, so make the opposite change. To put back a stop you changed, edit the slot again and pick the original stop. To put back a day you removed, tap the empty slot's Add button and book the same stop again.

I'm a carer and my changes won't save.

Carers can make day-to-day changes only once the primary parent has shared booking access with them. If your changes will not save, ask the primary parent to check your access.

Bookings · Guide 4 of 9

4 min read · Updated July 2026 · Reflects RollCall Parent App version 4.0.0

Manage day-to-day bookings

Q: My change isn't showing yet.

Pull down on the Bookings tab to refresh, and the Week, Term, and Calendar views pick up the new state. The driver's list updates the next time their device pulls fresh data. If a change you saved has not appeared after a refresh, contact your school office.

See what's booked for the week ahead and make small changes to individual days.

Who this is for: Parents and carers adjusting a child's existing term booking week by week.
Where: The RollCall Parent App, on the Bookings tab.
You will need: You are signed in and your child has a term booking already in place.

On this page

Short on time?

Sections 4 and 5 are the ones you will use most, changing a stop for one day and adding or removing a single day. Start there when a plan changes.

What this guide covers

Family life rarely fits neatly inside a school term. A sports day pulls your child out on Wednesday afternoon, a class needs a different stop for a week, a grandparent collects them on Fridays. You can handle these small changes a day at a time, and your regular term booking stays exactly as it is.

This guide shows you how to see what is booked for the days ahead, change the stop on a single day, and add or remove a booking for one day, all from the Bookings tab.

See what's booked

The Bookings tab is your home base. The Today section at the top answers what is happening today, and three views below let you look further ahead.

Check the Today section. Open the Bookings tab. The Today section sits at the top and shows who is travelling today, and whether it is the morning bus, the afternoon bus, or both.
Switch between the three views. Below Today, tap Week View for this week day by day, Term View for the regular pattern this term, or Calendar View to scan further ahead month by month.
Week View lays out this week's travel day by day, with Today's summary up top.
Open a day for detail. Tap any day to open the Day Detail panel, which lists each journey with its route, stop, and expected time. A Make a change for this day button jumps you straight into a change.

The Bookings tab in Term View, a week-by-week grid with booked school days filled in green. — Term View shows the whole term's pattern at a glance.

Open the ten-day timeline

For finer control, the Short-term Bus Change screen lays out the next ten days as a simple timeline, one row per day with a slot for the morning and afternoon bus.

Open Short-term Bus Change. From the Bookings tab, tap Make a change, then tap the Short-term Bus Change card, the second one, with the calendar icon.
Read the slots. A booked slot shows the route, the stop, and a small coloured dot for the route. An empty slot shows an Add button. If your child is marked absent that day, the slot shows that instead.
You can read your child's travel for the next week and a half on one screen.
The timeline: every day ahead, with its morning and afternoon slots.

Change a stop for one day

Say your child needs a different drop-off just this Tuesday. You change that one day, and every other Tuesday keeps using your regular stop.

Tap the day and service. On the timeline, tap the booked slot for the day and service (AM or PM) you want to change. A sheet slides up showing the date, the current stop, and three options: Edit Booking, Mark as Absent, and Delete Booking.
Tap Edit Booking. A map opens showing the stops near your home for that day and service, with a Currently line reminding you which stop your child is on now. Tap a different stop on the map or in the list.
The Currently line reminds you which stop the day uses now.
Save the change. Tap Save Changes. A green tick screen confirms the new stop, route, and date. Tap Done to return to the timeline, where the day now shows the new stop.

Tip

Changing a single day does not rewrite your term booking. If you want every Tuesday to use a different stop for the rest of term, use Long-term Bus Booking instead.

Add or remove a single day

You can add the bus on a day your child does not usually travel, or take it away on a day they are being collected another way.

Add a one-off booking. On the timeline, tap the Add button on an empty slot. The stop map opens for that day and service. Pick a stop, tap Add Booking, then tap Done on the confirmation screen.
Remove a booking. Tap a booked slot and choose Delete Booking. A confirmation shows the date and service. Tap Delete, and the slot returns to an empty Add button. Your term booking stays in place; only that one day is removed.

Worth knowing

Deleting a day is not the same as telling the school your child will be away. If they are sick or being collected, use Mark as Absent or Create Bus Absence so the school has a clear record.

How your change reaches the bus

There is no separate send button. Saving the change is the message. The school sees the new arrangement straight away, and the driver's list updates the next time their device picks up fresh data, so the right stop is expected on the right day.

One thing to know: once a bus has started its run, that day's bookings on it are locked so the driver's list stays reliable. If you try to change a trip that has already begun, the app tells you, and you can pick another day or ring the school office if it is urgent.